What is Trace & Access

tips from the leak detection experts

In many cases, the cost of our leak detection service can be claimed under your building insurance as part of a “Trace and Access” (or “Track and Trace”) provision. This coverage helps with expenses related to locating the leak and accessing it, including removing flooring or excavating concrete if necessary. Depending on your policy, most insurance policies offer around £5,000 and £10,000 in Trace and Access coverage. To make your claim easier, we provide a comprehensive report, complete with photos and a detailed invoice, typically within 48 hours of our visit. You can confirm if you have this coverage by checking the “Escape of Water” section in your policy.

While insurance often doesn’t cover the actual repair of the leak (considered an improvement or embetterment), fixing the leak is usually the most straightforward and affordable part of the process. Our invoice breaks down the costs for detection, accessing the leak, and the repair itself to help you get the most from your insurance claim. We recommend using our same-day repair service to prevent delays, stop the leak quickly, and reduce further damage to your property. On the day of the visit, our engineer will explain the best approach for accessing and repairing the leak, along with an estimate of the time and work involved.

Some policies require visible water damage in order to claim Trace and Access coverage. While obvious signs like peeling paint or warped floors make this straightforward, many properties may not show immediate evidence of damage. However, almost every leak causes dampness, which qualifies as water damage under most policies and requires drying. Our reports include photographs of any visible water damage and detailed moisture readings to confirm the presence of damp areas.

Once the leak is detected, it typically validates an “Escape of Water” claim. Long-standing leaks can cause extensive damage that might not be immediately apparent but can lead to future problems like mould, wood rot, or plaster deterioration. In such cases, we can schedule a follow-up visit from our water damage specialists. They’ll provide a *FREE* water damage assessment, complete with moisture mapping to uncover hidden damage. You’ll also receive a *FREE* report with a detailed repair plan and cost estimate.

Our team has extensive experience working with insurance companies and loss adjusters to negotiate building repair claims. From locating and repairing the leak to handling the drying process and restoring your property, we can manage every step of the project, ensuring a smooth recovery from start to finish.